Refund and Returns Policy

Thank you for shopping with Souq Frizmo. We value your satisfaction and offer a clear and fair return policy as follows:

1. Returns and Exchanges
  • You may request a return or exchange within 7 days from the date of delivery.
  • The product must be unused, in its original packaging, and include all original accessories.
  • Returns will not be accepted for items that have been used, damaged, or altered after delivery.
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  • Discounted or promotional items.
  • Custom-made or special-order products.
  • Health, beauty, or food items once opened.
  • Digital products or electronic vouchers after being delivered.
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  1. Contact us by email or phone, providing your order number and reason for return.

  2. We’ll review your request within 1–3 business days and provide return shipping instructions.

  3. Once we receive and inspect the item, your refund will be processed within 5–10 business days via the original payment method.

  • If the return is due to reasons other than a mistake on our part, the customer bears the return shipping cost.

  • If the return is due to our error (wrong or defective item), we will cover all shipping costs.

  • You can cancel your order before shipping only. After shipping, the order is considered final, and the above return policy applies.

For any inquiries or return requests, please contact us at:
📧 info@souqfrizmo.com
📞 01006063649