Privacy Policy

At Souq Frizmo (“we” or “the Site”), accessible via souqfrizmo.com, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use and protect the information you provide or we collect as you use the site.

1. Information We Collect

  • Personal Data: such as name, address, email address, phone number, when you register or place an order.

  • Payment Data: when you make a purchase we collect the necessary payment information.

  • Usage Data: including browsing pages, products viewed, IP address, device, browser, approximate location.

  • Cookies & Tracking Technologies: used to improve user experience and analyze performance.

  • To fulfil your orders: preparing, shipping and delivering your purchases.

  • To communicate with you: about order status, service updates, special offers (if you opt in).

  • To improve the Site: analysing user behaviour to enhance design, content and features.

  • Security & legal compliance: protecting the site from fraud, complying with law, handling disputes.

We may share your information only in the following cases:

  • With service providers who helps us run our business: e.g., shipping companies, payment gateways, analytics providers — all bound to protect your data.

  • For legal reasons: if required by a lawful authority.

  • In case of merger or acquisition: if we are acquired or merged, your information may be transferred.

 

  • You have the right to access your data we hold, request correction or deletion.
  • You can refuse non-essential cookies by adjusting browser or site settings.
  • If you prefer not to receive marketing communications, you can opt-out at any time.
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  • We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration or deletion. However, no system can guarantee 100% security, so we advise you to remain cautious.

  • The Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

  • We may update this Privacy Policy from time to time. The revised version will be posted on this page with the effective date of the update.

  • If you have questions about this policy, you can contact us at:
    Email: info@souqfrizmo.com
    Phone: 01006063649